Privacy Policy

Last updated: 13 January 2026

AX Trace is operated by Alpha X Technology Pte Ltd (Singapore).
We respect your privacy and are committed to protecting your personal data under the Singapore Personal Data Protection Act (PDPA).

1. What We Collect

We may collect:

• Name, email, company name

• Login and account information

• Chat messages and uploaded files

• Website usage data (IP address, browser type)

We do not collect NRIC, passport numbers, or payment card details.

2. Why We Collect Data

We collect data to:

• Provide our AI and traceability services

• Create and manage user accounts

• Process uploaded data

• Improve our platform

• Provide customer support

• Meet legal and security obligations

3. How We Use AI and Cloud

Your data is processed using secure cloud systems such as:

• Microsoft Azure

• Amazon Web Services (AWS)

• AI services used by AX Trace

Your data is not sold and not used to train public AI models.

4. Where Data Is Stored

Your data may be stored in Singapore or in secure cloud data centres used by our service providers.

All data transfers follow PDPA requirements.

5. How We Protect Your Data

We use:

• Encrypted connections (HTTPS / TLS)

• Secure cloud hosting (Azure / AWS)

• Access controls and logging

• Cybersecurity monitoring

These measures align with Singapore’s Cybersecurity Act and cloud security best practices.

6. Who We Share Data With

We only share data with:

• Cloud hosting providers

• AI service providers

• Authorities when required by law

We do not sell or trade personal data.

7. Your Rights

You may request to:

• Access your data

• Correct your data

• Delete your account

Email: dpo@alphaxtec.com